If you want to include a message to the store owner in your request, then enter a message in the Add a message section.Īfter you submit a request, the store owner receives an email about the request, and a notification on their Shopify Home.The account owner can change these permissions after your account is created. In the Permissions section, select the sections of the store that you want to access, or check Full access.If the Shopify store requires a collaborator request code, then enter the code.Enter the URL of the Shopify store that you want to access.In the Store type section, select Managed store.From your Partner Dashboard, click Stores.If you enter an incorrect code, then you see an error in the Partner Dashboard and your request isn't sent to the merchant.
When a store has the code set up, you need to enter the code when you request access as a collaborator. If you want to log in as a staff member, then you should contact the store owner and ask them to remove collaborator access for the Partner organization.Īs an additional layer of security, merchants can set up a 4-digit collaborator request code for their Shopify store. If you already have collaborator access to a store through your Partner account, then you can't be added to the store as a staff member. If you want to request collaborator access and log in as a collaborator instead, then you should contact the store owner and ask them to remove the staff account that's associated with your Partner email address. If you already have a staff account for the client's store or have been invited by the store owner to activate a staff account, then you can log in with your staff account to work on the store. You can also send your client this article to explain how collaborator accounts work. If you want a collaborator account for a client's store, then you need to send a request to the store owner through your Partner Dashboard. Without two-step authentication activated, your account, and those of your clients, will be less secure. Two-step authentication helps prevent security breaches that can lead to unauthorized store access. Use of Shopify Partners collaborator accounts requires users to activate two-step authentication to help ensure the security of merchant stores. LimitationsĪfter getting a collaborator account for a client's store, you must log in to the store at least once through the Stores page in your Partner Dashboard before you can log in using the Shopify app. Any stores that you have access to by using a collaborator account are labeled as Managed stores in your Partner Dashboard. Collaborator accounts give you access to only the sections of a store that your client wants you to see, and do not count towards a store's staff limit. You can use collaborator accounts to access your clients' stores directly through your own Partner Dashboard or using the Shopify app.
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